Questions

You pick a service and a tier, tell us what you need, and pay. Then you add the details of your brief, e3mel reviews it, selects a vetted maker, oversees production, runs a quality review, and delivers the files to you. You approve, or ask for a revision.

No, and that is deliberate. e3mel selects from makers whose past work and reliability we track, so you are not comparing profiles or negotiating. You choose the level, beginner, advanced or expert, and we match a maker at that level.

Yes, inside e3mel. Once a maker is on your order, you can message them from the order page, with phone numbers, emails and links removed, and the e3mel team is always one tab away. Taking the work, the talk or the payment outside e3mel is not allowed: it earns a strike, and a second can close the account. That is what keeps your money held and the maker accountable.

No. You can start any order with half of the price; e3mel holds it while the work is made. You pay the rest when you approve the delivery, and that is when the full files unlock and the maker is paid. If you prefer, you can pay the whole price at checkout instead.

We read every brief before production starts. If something is missing we send it back with a specific question, and the delivery clock does not start until the brief is approved.

Before a maker is assigned, you get a full refund. After assignment and before the first approved submission, the refund is partial and the maker keeps a small fee for work already done. Once work has passed quality review, cancellation is handled through support.

Yes. The price you see is the price you pay for the scope shown on the service page. There is no hourly billing and no renegotiation mid-project.

Because you are paying for more experience: 5 or more years and standout work. The package and the quality check are the same at every level.

Cards (Meeza too), mobile wallets, and Fawry or Aman at a kiosk, through our payment provider, or your e3mel wallet. Bank transfer is not available yet.

Prices shown to clients are the total charged, VAT inclusive where it applies. Your invoice is issued automatically on payment and is available on the order page.

Not at checkout. Funds are held until you approve the delivery, or until the delivery auto-approves after the response window.

A change within the brief you submitted, colour, typography, layout, content or a technical fix. A defective delivery is fixed for free and does not consume a revision. A change of direction beyond the original brief is new work, quoted separately.

It depends on the tier and is stated on the service page before you order. Any revisions e3mel asks the maker for during quality review do not count against your allowance.

We remind you, and after the response window the order completes automatically so makers are not left waiting indefinitely. The files stay available to you.

Working days are Sunday to Thursday, excluding Egyptian public holidays. The date shown includes our quality-review buffer, so it is the date you receive files, not the date the maker finishes.

We reassign the work or refund you in full. If it still arrives late and you accept it, 30% of the price is credited to your wallet automatically. That comes out of the maker's payout, not out of your pocket.

Every delivery passes our quality check before you see it. You then have your package's revisions, and anything we ask the maker to fix during the check doesn't count. If the work still doesn't match your brief, report a problem from the order page and we decide on a rework, another maker's work or a refund.

You do, on approval and full payment. Source files are part of the deliverables listed on each service page.

Only after 30 days, and only if you did not opt out at checkout. The opt-out is a single checkbox.

Makers see the brief they need to do the work, with your identity and contact details removed. They never see your name, email or phone number.

For larger engagements, yes, contact us before ordering.

New maker applications are paused while client orders grow. You can still apply from the For makers page: your application joins the waitlist, and when we open again you are first on the list and we review your work.

When the client approves, your payout is held in escrow for 7 days, then sent to you on the next payout date (the 15th or the 30th), as long as your balance has reached the minimum.

No. Briefed, paid work appears in your feed. There is no bidding and no unpaid speculative work.

The assignment is reassigned and it affects your reliability score and level. If you deliver late and the client accepts the work anyway, 30% of the order price comes off your payout for that job and goes to the client. Release a job early if you cannot deliver, that is treated far more leniently than going silent.

e3mel is the Arabic word اعمل, "make", written in Latin letters the way Egyptians type Arabic on their phones; some write it a3mel. The name is the whole idea: you tell us what you need, and we make it.

Yes. e3mel is an Egyptian platform: prices are in Egyptian pounds, and briefs can be in Arabic or English.