Questions

You pick a service and a tier, fill a structured brief, and pay. e3mel reviews the brief, selects a vetted maker, oversees production, runs a quality review, and delivers the files to you. You approve, or ask for a revision.

No, and that is deliberate. e3mel selects from makers whose past work and reliability we track, so you are not comparing profiles or negotiating. In Multiple mode you choose between finished directions rather than between people.

No. All communication runs through e3mel, in both directions. If the maker needs something from you we ask you, and if you need a change we brief them. It keeps accountability with us.

We read every brief before production starts. If something is missing we send it back with a specific question, and the delivery clock does not start until the brief is approved.

Before a maker is assigned, you get a full refund. After assignment and before the first approved submission, the refund is partial and the maker keeps a small fee for work already done. Once work has passed quality review, cancellation is handled through support.

Yes. The price you see is the price you pay for the scope shown on the service page. There is no hourly billing and no renegotiation mid-project.

Because you are paying several makers, not one. Each sends an independent direction and each is paid for the work, including the ones you do not select.

Cards, mobile wallets and kiosk payments through our payment provider. Bank transfer is available for larger orders, contact us.

Prices shown to clients are the total charged, VAT inclusive where it applies. Your invoice is issued automatically on payment and is available on the order page.

Not at checkout. Funds are held until you approve the delivery, or until the delivery auto-approves after the response window.

A change within the brief you submitted, colour, typography, layout, content or a technical fix. A defective delivery is fixed for free and does not consume a revision. A change of direction beyond the original brief is new work, quoted separately.

It depends on the tier and is stated on the service page before you order. Any revisions e3mel asks the maker for during quality review do not count against your allowance.

We remind you, and after the response window the order completes automatically so makers are not left waiting indefinitely. The files stay available to you.

Working days are Sunday to Thursday, excluding Egyptian public holidays. The date shown includes our quality-review buffer, so it is the date you receive files, not the date the maker finishes.

We reassign the work or refund you in full. If it still arrives late and you accept it, 30% of the price is credited to your wallet automatically. That comes out of the maker's payout, not out of your pocket.

You do, on approval and full payment. Source files are part of the deliverables listed on each service page.

Only after 30 days, and only if you did not opt out at checkout. The opt-out is a single checkbox.

Makers see the brief they need to do the work, with your identity and contact details removed. They never see your name, email or phone number.

For larger engagements, yes, contact us before ordering.

Apply with your work samples and the categories you want. We review within two working days and reply either way.

When the client approves, your payout is held in escrow for 7 days, then sent to you on the next payout date (the 15th or the 30th), as long as your balance has reached the minimum.

No. Briefed, paid work appears in your feed. There is no bidding and no unpaid speculative work, in Multiple mode every approved direction is paid, selected or not.

The assignment is reassigned and it affects your reliability score and level. If you deliver late and the client accepts the work anyway, 30% of the order price comes off your payout for that job and goes to the client. Release a job early if you cannot deliver, that is treated far more leniently than going silent.