How it runs
How e3mel works
From brief to final files in four stages. Here's exactly who does what, and when.
The four stages, in detail
- 1
You brief it
You · 5-10 minutesPick a service and tier, then answer a structured brief written for that specific kind of work, a logo brief asks about your industry, audience, style and what to avoid. Nothing is charged until you reach checkout, and the brief autosaves as you go.
Your delivery clock does not start here.
- 2
We review the brief
e3mel operations · within one working dayAn operator reads it before any maker sees it. If something essential is missing we send it back with a specific question rather than letting a maker guess. Contact details are stripped automatically, so makers never see who you are.
The delivery date is calculated from the moment the brief is approved.
- 3
We select and oversee the maker
e3mel operationsVetted makers apply with an approach note. We pick based on their record in that category, on-time rate, how often work passes review first time, current workload, not on who bids lowest. Deadline reminders, progress checks and reassignment are ours to run.
If a maker goes silent or misses the date, we reassign at our cost.
- 4
We quality-check, then deliver
e3mel operations, then youEvery submission is checked against your brief and a per-service checklist before you see it: files present, correct formats and dimensions, no contact details, no copyright or content problems. Then it reaches you, approve, or request a revision within your allowance.
The date you were shown already includes this review buffer.
Inside your order
This is the surface you get after paying. The same screens, not a mockup.
Order timeline
- Order placed
- Reviewing your brief
- Matching you with a maker
- Work in production
- e3mel quality review
- Your work is ready
Every order shows exactly where it is: brief review, matching, production, quality review, ready. Internal states stay internal.
Delivery screen
Previews are watermarked until you approve. Approve, request a revision within your allowance, or open a dispute, all from one screen.
One thread with e3mel
Ask us anything about the order. We relay whatever the maker needs. Contact details are stripped automatically in both directions.
Built so you never chase anyone.
Fixed price
No negotiation, no hourly surprises. The price you see is the price you pay.
Managed for you
We choose the maker, run the revisions and check the files before you see them.
Quality checked
Nothing reaches you without passing an e3mel quality review.
A real date
Your delivery date includes our review buffer. If it slips and you still take the work, 30% of the price comes back to you as credit.